Frank Cava, founder and principal of Cava Companies, a comprehensive real estate and property management firm, knew he needed H.J. Holtz & Son as the finishing touches were being added to his firm’s new headquarters.
“I didn’t want to pay to do it multiple times; I wanted to pay to do it once,” Cava says.
H.J. Holtz & Son master painter Kenny Ebright approaches each job the same way: hearing from homeowners what they want, assessing the situation, and getting to work.
When the firm was called in by a repeat Holtz customer to help finish the transformation of a 12-foot-by-15-foot bedroom into a high gloss library, complete with floor-to-ceiling built-ins, Ebright knew he had his work cut out for him.
When Nick and Lee Ann bought their home in Richmond’s Fan district earlier this year, they knew it was solidly constructed but poorly finished.
“In my opinion, previous owners cheapened the house by failing to hire high-quality finishing contractors,” he says. “The bones of the house are pretty darn good, and the overall condition was good, but the house suffered for a number of years with poor paint jobs over poor paint jobs.”
Nick and Lee Ann were aware of H.J. Holtz & Son’s reputation, but they did their due diligence before calling the company for an estimate.
Scheduling and executing projects for H.J. Holtz & Son is a multi-step process that involves many people and, often, many changes.
“There are so many factors [at play],” says Production Manager Kelly Kutchey. “People get sick – both customers and staff – and weather can affect outdoor projects. We have spreadsheets for all our jobs, because everything relates; when something happens to delay one job, that affects others.
Shannon Thompson laughs as she recalls that H. J. Holtz & Son team members initially spent more time in her new home than she did.
Thompson and her husband, Christopher, bought the house in Richmond’s Westmoreland Place neighborhood at the end of December 2018. They were moving from New York City to Richmond to be close to family, but at the time of purchase were spending the winter in Florida. Their time away created the perfect opportunity to redecorate the house from top to bottom with little dislocation.
For José Cocar, it’s satisfaction – not the devil – that’s in the details.
Cocar, who celebrated his 10th anniversary with H.J. Holtz & Son in July, came to the company with 12 years of experience, yet still went through the training process the firm uses for all new hires.
Nancy Hartt called on H.J. Holtz & Son when she opened her fashion boutique eight years ago for painting and wallpapering. It was only logical that she would call on the Holtz team again for a recent refresh.
“They’re the most trustworthy people of all time,” she says. “They are accommodating, and if something goes wrong, Rick Holtz has someone here within 24 hours.”
Laura Strickler admits that she enjoys being a do-it-yourselfer.
“I’m confident in my own decorating skills, and I like to paint,” she says. “But I knew I couldn’t do all this.”
“All this” refers to the improvements Strickler wanted to complete before April 26, 2022, when her house will be open to the public during Garden Club of Virginia’s Historic Garden Week.
Strickler says her needs were varied: a refresh on interior walls, repainted kitchen cabinets, and a full exterior paint job – plus accumulated carpentry fixes. Because she had worked with H.J. Holtz & Son on a smaller job years ago, she felt comfortable calling the company again.
H.J. Holtz & Son Production Manager Kelly Kutchey recalls a recent project in which the Holtz team was hired to correct painting problems in a brand-new house.
“The builder hired a painter for cost-efficiency, and we were called later to fix all sorts of issues,” he said. “The painter hadn’t properly prepared the trim for painting by filling in nail holes and caulking; some areas also clearly weren’t primed. Trim work should always be [painted] using a nice brush; this house trim was painted with a thick roller … it looked like it had 40 coats of paint. The homeowner wasn’t happy.”